Official Statement in Response to The Norwegian Consumer Council Report

Stockholm, October 18th 2017

Customers security and integrity is and has always been the first priority at Tinitell. Tinitell is fully compliant with all required privacy policies, through a detailed external audit, performed by the Swedish Post and Telecom Authority (PTS).

The security investigation and penetration tests performed by mnemonics AS, as stated in the second part of their report, confirms that Tinitell is the most secure solution on the market, since Tinitell was the only, of all tested products, to be found without technical security issues (ref 1.).

As the report points out in Section 5.2 “we did not discover explicit security vulnerabilities in the Tinitell device”, and in Section 5.3.1 in regards to application security policy “Tinitell was the only device we tested that limited the permissions it requested to those it actually required.”

The comments made in the first part of the report, related to the information available online about the product, also proves Tinitell to be the best of all tested products, but with some room for further clarifications in our stated privacy policy. The small additional information required has already been added to our website, and we would like to thank the report authors for indicating these improvements to our online privacy statements.

We would like to point out that this was only clarification of information on existing policies and in no way required any product changes.

The overall assessment in the report shows that, both from a hardware and software point of view, Tinitell is a secure product, with noticeable better build quality, and the only one found to be WITHOUT security vulnerabilities, as also confirmed directly to us by the Lead Investigator Harrison Sand, mnemonics AS.

Tinitell puts the security and privacy of our customers first and foremost, as one of the best and safest way for parents and kids to communicate throughout the day, in a simple and secure manner.


På Tinitell tar vi våra kunders säkerhets och integritetsfrågor på största allvar och har därför byggt ett system som uppfyller vedertagna branschstandarder kring kommunikation, kryptering och datalagring. Tinitells hantering av personuppgifter har granskats av Svenska Post och Telestyrelsen (PTS) och funnits vara utan anmärkningar (PTS, Dnr: 17-1414).

Detta bekräftas också av att Tinitell är den enda av de fyra produkterna som tekniskt undersökts av mnemonics AS och fanns vara UTAN säkerhetshål [1]. I mnemonic AS rapport konstateras att ”we did NOT discover explicit security vulnerabilities in the Tinitell device” (se [1] , avsnitt 5.3). Vidare konstateras i rapporten kring Tinitells app-säkerhet att ”Tinitell was the only device we tested that limited the permissions it requested to those it actually required”.

De anmärkningar som fanns i den första delen av rapporten på vilken information som finns tillgänglig på Tinitell AB hemsida tar vi givetvis till oss och vi har också förtydligat denna. Vi vill dock poängtera att detta endast var ett förtydligande i beskrivningen av befintlig praxis som Tinitell redan följer och att dessa anmärkningar således inte föranleder några förändringar i produkten eller i hanteringen av denna.

Vad rapporten visar är att Tinitell både ur hårdvarusynpunkt och datalagringssynpunkt är den säkraste av de undersökta produkterna och med betydligt bättre kvalité (”with noticeable better build quality”) och att inga tekniska brister i säkerheten i produkten kunde upptäckas vid undersökningen.

[1] Security Assessment Report GPS Watches for Children The Norwegian Consumer Council, 18.10.2017, H. Sand, M. Løland Elle, E. Leiknes, T. E. Bjørstad