Return Policy

Tinitell 14 Day Return Policy

Last updated: 2017-03-02

This return policy is valid for purchases made after the first publishing date of this policy, May 5th 2014. For issues with returns of paid Kickstarter pledges, please consult our Terms of Service.

If you are not satisfied with your purchase from tinitell.com for any reason, you can request a refund within 14 days after the product has arrived at your address. If you would like to return your Tinitell, please contact us at hello@tinitell.com for instructions and a return authorization number.

Only items that have been purchased directly from Tinitell`s web-shop, can be returned to Tinitell. Tinitell products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

To be eligible for a return, the product and its accessories must be in the same condition in which you received them (free from liquid contamination as well as physical damage). The product must also be in the original packaging and include all original accessories: 1 charging cable, 1 screw driver, 2 spare screws, the manuals. We won’t refund or exchange any product that is damaged or missing parts for reasons not due to our error.

To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable. We need up to 90 days to process your request.

Exceptions to the returns criteria may be made at our discretion and you are welcome to seek approval by contacting us at hello@tinitell.com, if you wish to return your product but are unable to fulfil the aforementioned criteria.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed and the amount you paid for the product will be refunded to your account within 14 days.

Exchanges (if applicable)

We only replace products if they are defective or damaged per our one-year limited warranty. If you need to contact us regarding warranty coverage, send us an email to hello@tinitell.com.

Shipping

You will be responsible for paying for shipping to return your product. Shipping costs are non-refundable. We encourage you to use a trackable shipping method as we cannot issue your refund until we have received your product.

Missing, Damaged or Incorrect Orders

We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us at hello@tinitell.com.

You must inspect the product(s) immediately upon their arrival and notify us within three (3) days of delivery if the products arrive in a damaged or incomplete condition. If the product(s) arrive damaged or incomplete, please contact us at hello@tinitell.com.

Refund

Any and all refunds that are issued under this policy will be made in the Tinitell pricing currency of your original order.

We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non-refundable.

Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow Tinitell a period of fourteen (14) days after the delivery of your returned products to credit your account with a granted refund.

How to return a Product

If you need to return the product to Tinitell or a Tinitell authorized reseller for any reason covered by the Limited Warranty (for US customers), domestic consumer legislation (for non-US customers) or by the Return policy statement above, please follow the procedure below to obtain a RMA (Return Merchandise Authorization) number.

Compose an e-mail with the following information:

  • Your name
  • Order number and date
  • Invoice number and date (if applicable)
  • Address
  • Email address
  • Product IMEI number
  • A brief description of the defect.

Send the information to hello@tinitell.com. If your request is approved by Tinitell, you will receive a RMA number and address to ship the product via email within 48 hours. The returned product must arrive with Tinitell within 14 days of the issue of the RMA.

Pack the product securely and make sure the RMA number and your return address is visible on the outside of the packaging. Then, send it postage-paid to the address stated on your RMA approval. You are responsible for the cost of shipping the product back to Tinitell as well as any and all risk of loss or damage to the product while it is being shipped to Tinitell. Please use a shipping company that can demonstrate proof of delivery. If the goods are being returned from a country within the EU, the documentation shall clearly state that they are “Goods of origin of Sweden being returned to the manufacturer.” If the goods are being returned from a country not in the EU, the documentation shall clearly state that they are “Goods of origin of Sweden are being returned to the manufacturer under RGR relief” and be accompanied with the tull-id of original export form. Tinitell does not accept responsibility for any lost shipments unless proof of delivery is provided.”

Upon receipt of the defective product, Tinitell will, at our discretion, either repair or replace the product, or accept the return of the defective product and refund to customer the full purchase price of the defective product.

Subject to availability, the repaired or replacement product will be shipped on the next 5 business days following receipt of the defective product. Tinitell will be responsible for the cost of shipping the repaired or replacement product back to you, provided, however, that products that do not qualify for warranty coverage under the Limited Warranty will be returned to you at your cost.

If you have any questions about this Return policy or if you wish to make use of your right of return, please contact us.

Tinitell AB
Att: Customer Support
Gävlegatan, 12B, 4th floor
SE-113 30 Stockholm
SWEDEN

hello@tinitell.com

Swedish Company Registration no. 556941-1514 VAT: SE556941151401

Complaints

If you are not satisfied with us and have a complaint, you can use this link, if you are a citizen within EU. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

Please note

Products shipped to Tinitell must be properly packaged to prevent loss or damage in transit.

Tinitell preserves the right to, at our discretion, change this return policy. Such changes will be applicable on purchases made after the date when the policy was last updated.

Kickstarter backers should note that separate criteria apply according to the Kickstarter Terms of Use. During the Tinitell Kickstarter campaign, the following terms were applicable: “Backers may increase, decrease, or cancel their pledge at any time during the fundraising campaign, except that they may not cancel or reduce their pledge if the campaign is in its final 24 hours and the cancellation or reduction would drop the campaign below its goal.”

If you have any questions about this Return Policy, please contact the Tinitell RMA Department at hello@tinitell.com.